The numbers your managers' reports skip
Work orders and routine maintenance are where small problems become capital projects. Folio keeps the aging, the overdue, and the emergencies visible — across every manager, every property.
Every work order wears its age
Status columns with timers counting — so "we're on it" has a number attached, and anything drifting past 14 days flags itself.
Filterable list views, CSV export, and full history per work order — the board is the summary, not the ceiling.
Scheduled services, watched all year
The year grid shows every scheduled service and its status — because "we'll get to the roof inspection" is how roofs get expensive.
On your calendar, not just in the app
Maintenance, tasks, and facility events live on a month calendar — and a personal ICS feed puts them in Outlook or Google Calendar, where your week actually gets planned.
- Month view plus an upcoming-events list for what's near.
- Personal, unguessable-token feed URL — no login required to stay current.
- Subscribe once; every scheduled service follows you.
From "it's flooding" to "it's handled," on the record
Emergencies get a fast lane — created in one drawer, dispatched to a vendor, and closed with the tenant informed. Every step lands in the same data layer you already watch.
Emergency reported
The Report Emergency button opens creation instantly — priority set, clock started.
Vendor dispatched
Assign a vendor on file, or quick-create a new one without leaving the work order.
Tenant updated
AI drafts the status message from the work order; it goes out by SMS once approved.
Closed with history
Events, attachments, and updates stay on the record — auditable later.
Many of these work orders begin on a tenant's phone
With the Tenant Requests app, tenants sign in by SMS and report the issue themselves — category, description, photos. The request lands in this queue as a work order the moment it's submitted, aging clock already running.
Tenant Requests app →
SMS sign-in, eight categories, up to 5 photos — reported from the suite, not the office line.
Facilities & Work Orders
The request becomes a work order on this page's aging board — status, assignee, SLA timer.
Manager Oversight →
Response times and unresolved counts per manager — accountability, measured.
See your portfolio in one trusted owner view.