The tenant's text and your answer share one record
A tenant asks "is anyone coming?" You ask "what's still open?" Both questions hit the same work order — so neither of you gets a different story.
WO-2240 — HVAC, Suite 210. In progress; technician on site tomorrow morning.
Sixty seconds, no app-store account, no phone tree
A reporting channel only works if it beats calling the office. This one does — which is why the issues actually get reported.
Text the number
SMS sign-in with a 6-digit code — no password, no download drama.
Pick the category
HVAC, plumbing, electrical, door lock — eight choices, not a blank box.
Describe & photograph
A sentence and up to five photos, straight from the phone.
Submitted
The request is a work order in your queue — aging clock already running.
One record, two screens, never out of sync
A replay of REQ-1187's day — advance the status and watch both sides update from the same record.
Never a black hole — in either direction
The tenant gets AI-drafted status updates you approve before they send. You get aging clocks and response times per manager. Nobody waits in the dark.
- Aging starts at submission — not when someone gets around to logging the call.
- Response times feed the manager scoreboard — 4 minutes on this one.
- And to be clear: this is owner infrastructure, not a tenant app you're buying.
See your portfolio in one trusted owner view.